📌 Refund Eligibility
Due to the nature of digital goods, we generally do not offer refunds once a purchase has been completed. However, exceptions may apply in the following cases:
✅ Eligible for Refunds:
- Technical Issues: If the file is corrupted, incomplete, or does not match the product description.
- Duplicate Purchase: If you accidentally purchased the same item more than once.
- Unauthorized Transaction: If your purchase was made without your authorization and verified by our support team.
❌ Not Eligible for Refunds:
- Change of Mind: We do not issue refunds if you no longer want the product after purchase.
- Downloaded & Used: If the file has already been downloaded and accessed, it is not refundable unless there is a technical defect.
- Incompatibility Issues: We provide detailed product descriptions, including file formats. Refunds will not be granted if your device does not support the format.
🛠️ How to Request a Refund
If you believe you qualify for a refund, please contact us within 7 days of your purchase at support with the following details:
- Your order number
- The email used for the purchase
- A description of the issue
- Screenshots or proof of the error (if applicable)
Our team will review your request and respond within 3-5 business days. If approved, your refund will be processed back to the original payment method.
🔄 Exchanges
If you received a defective or incorrect file, we will replace it with the correct version free of charge. Contact our support team for assistance.
🚀 Need Help?
If you have any concerns about your purchase, reach out to us at support, and we’ll be happy to assist you.
Thank you for choosing DGM-Tamar – Your Digital Entertainment Hub!